What it is
Helps CS, support, and sometimes customers adopt new capabilities. The bridge between a feature shipping and a feature being used.
Concrete example
Internal doc “How to demo Scheduling 2.0” plus a customer-facing “Getting started with the new calendar” guide.
When to use it
After any change CS, support, or customers need to operate. Doubly so for changes that alter the workflow.
What Product Joi delivers
Internal training doc + customer-facing onboarding guide: prerequisites, walkthrough, edge cases, FAQs, and a 5-question certification.
Turnaround
48 hours
Format
Decision-first doc
Reviewed by
Senior product lead