Product roadmap

Thesis Three bets, two quarters, one thesis: we sell to operators who lose deals on speed-to-setup and keep customers on speed-to-resolution. Every roadmap item must move one of those numbers. Bets Bet 1 — Dispatch AI (TTFV) Owner: Avery. Outcome: TTFV 14d → 8d for new ops accounts. Slice 1: Route-suggestion in first 7 days (pilot, week 1–6). Slice 2: Crew-shift recommender (week 7–12). Kill if pilot accept rate < 30% at week 4. Bet 2 — Renewal-risk workflows (NRR) Owner: Marcus. Outcome: NRR 104% → 112%. Slice 1: Renewal-risk score in CSM workspace (week 2–6). Slice 2: Auto-triggered renewal play (week 7–12). Kill if CSM adoption < 60% by week 6. Bet 3 — Partner network (acquisition mix) Owner: Lina. Outcome: 25% of new logos from partners by Q2. Slice 1: Partner portal MVP (week 4–10). Kill if partner pipeline < $400k by week 10. Out of scope - Pricing changes (separate strategic review). - Enterprise SSO (parked until partner network proves channel). - Mobile app refresh. Sequencing rationale Bets 1 and 2 hit independent revenue motions, so they can run in parallel. Bet 3 starts week 4 once instrumentation from Bet 1 is in place — partner attribution reuses the same telemetry. How we say no Anything not mapping to one of the three bets gets parked in the "next-half candidate" list. Exec sponsor reviews monthly. Sales gets a one-pager explaining the trade.